Jetstar has been operating with half its long-haul fleet out of service due to engineering and maintenance issues, contributing to widespread cancellations that have affected the international travel plans of thousands of customers.
The Qantas-owned budget airline has canceled eight return services from Sydney and Melbourne to Bali since September 1 and more from Thailand and Japan, and has been unable to offer some customers new flights home more than a week after their scheduled dates. original travel.
Around 4,000 customers canceled flights to and from Bali, with around 180 of them yet to accept alternative flights from the Indonesian holiday island, Jetstar said on Tuesday.
The Brisbane woman, Nicole De Abel, was scheduled to fly with her partner and two young children from Phuket, Thailand, to Sydney on Saturday night, but arrived at the airport to find the flight had been cancelled.
Nicole’s mother, Michelle, said the earliest the family could book again was Sept. 12, nine days after they were due to fly home.
“They arrived at the airport, without any notification that the flight had been cancelled… no reason as to why the flights had been cancelled,” he said.
“They have been there for five weeks and they want to go home.”
Jetstar operates 11 Boeing 787 Dreamliners and has confirmed that five of them are currently out of service. A sixth jet, grounded after hitting a bird, returned to service on Saturday.