Millions of Qantas frequent flyers rushed to collect their promised $50 flight voucher offered as part of an apology package following the airline’s recent performance woes.
Other sweeteners in the compensation basket include status extensions through mid-2024, the launch of more points-based reward seats, free lounge passes, and for top-tier Platinum and Platinum One frequent flyers, a service bonus of up to 30,000 Qantas Points.
The multitude of frantic clicks was enough to bring down the Qantas website when the $50 discount offer went live on Monday, August 22.
But Qantas’s $50 flight coupon comes with several strings attached.
1. You can only claim your $50 voucher through the Qantas app, not the airline’s website.
two. Only Qantas Frequent Flyer members in Australia and New Zealand are eligible for the $50 voucher; Tough luck if you are among the many members who live outside of those two countries.
3. As a short-term $50 travel credit, the offer has a limited shelf life: each frequent flyer must claim their promo code via the Qantas app by 11:59pm AEST on 30th September 2022 and use it before November 30, 2022 – although that reservation can be for a flight until June 30, 2023.
Four. The $50 promo code can only be used for one Qantas flight, not on its low-cost arm Jetstar, and more significantly, only when booking a return flight (other than which, “all domestic or international return bookings must depart from Australia”).
5. There is a limit of one $50 promo code per booking, and the codes are “valid for single adult passenger bookings only” – if your partner is also a Qantas frequent flyer, you cannot book a trip for two and combine your codes of promotion in a unique discount of $100.
6. You cannot apply the promo code to offset the cost of a Classic Flight Reward or Points Plus Play booking, and your booking must be made through the Qantas app, the Qantas website or a Qantas call centre.