Flight JQ12 from Narita, Tokyo’s international airport, to the Gold Coast was delayed by 24 hours, the airline said.
Due to Japan’s COVID-19 restrictions, anyone transiting through the country is prohibited from leaving the airport, leaving them stranded.
One passenger, Gordon Knight, posted on social media that he and 25 other travelers were stuck in a transit area and were not allowed out to access food or water.
“We have no food, water or bedding. Help would be appreciated,” he tweeted.
Jetstar said the delay was due to “the late arrival of the aircraft operating at Narita as a result of an engineering problem identified prior to its departure from Australia”.
“All customers were offered accommodation and food vouchers and for customers who no longer wished to fly, the option of a full refund was also available.
“Unfortunately, some customers who were transiting through Japan from other countries were unable to leave the airport due to Japan’s COVID requirements to enter the country, including negative PCR testing.
“We are working with Narita Airport to determine how we can best accommodate transit passengers during disruptions such as this,” an airline statement said.