According to some customers, a Sydney company called Shutters Quickly couldn’t be slower.
Some customers claim they have given the business owner, Nick Paxinos, cash for blinds that have not been delivered.
Rachael Mileski said she thought the quote she received from the company “seemed a little expensive,” but she paid Paxinos $2,270 for plantation shutters.
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“About four weeks later, I received an email from Nick Paxinos where he had applied an Australia Day special to the listing…the condition was that he had to pay a deposit on the listing to secure it,” Mileski said.
“He said the dealer would be out on Wednesday or Friday of the following week, and he would only need two or three weeks to get them ready.”
But then, Mileski said, Paxinos went silent, so he requested a refund.
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“I got confirmation that my deposit would be returned, but every time they said they would return it, they didn’t,” Mileski said.
“So I went through ACAT (ACT Civil and Administrative Tribunal) in Canberra and now I have a court ruling in my favor which has been sent to Nick.
“However, he still didn’t encourage him to pay me back.”
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Another customer, Daisy Fifita, said that while the business initially responded quickly to her, she has now been waiting for them to close since February.
“(They) measured and quoted and I paid a deposit pretty quickly, and shortly after I got an email saying my shipment had arrived and I needed to pay the final balance, which I paid almost immediately,” Fifita said.
But he claims he started receiving “strange emails” in April after paying off his balance.
“Basically, it was saying the install was running late and I thought it didn’t sound right,” Fifita said.
“So I went to Facebook to check the reviews and discovered that a lot of people had been waiting since last year, much longer than me.
“Then I realized that I may never have my shutters.”
a current affair paid a visit to the Paxinos warehouse in Sydney to try to find out their response to customer complaints.
Paxinos blamed their suppliers.
“We’ve been very open and honest… What does a customer need to know? That a container is late, that a shipment is late?” said Paxinos.
After a walk through the warehouse, a current affair he found Fifita’s blinds and when Paxinos was asked why they weren’t in his house, he said that he had “paid for part of the proceeds”.
“We booked a facility several days ago and couldn’t make it that afternoon… It’s not just Daisy, there are hundreds of other clients waiting,” Paxinos said.
He said there were 30 to 40 clients waiting and that he would be in touch with them in the next few months.
“It might take two months, but it won’t take 10 months,” he said.
For some of his clients, the experience has been far from sweet.
“I still want to have blinds for my house, it’s security for me, but this has really set me back,” Mileski said.
“Either I want the blinds installed or I want my money back,” Fifita said.
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